Introduction

Pack Fulfilment Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

  1. Definitions

Data controller - A controller determines the purposes and means of processing personal data.

Data processor - A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

  1. Who are we?

Pack Fulfilment Limited is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are:

Address: Pack Fulfilment Limited, Unit 2 The Old Joinery, Maldon Road, Colchester, CO2 0LT

Telephone: 01206 645009

Email: info@packfulfilment.com

For all data matters contact our data protection officer, Alex Saffari on 01206 645009 or alex@packfulfilment.com.

  1. The purpose(s) of processing your personal data

We use your personal data for the following purposes:

  • Order fulfilment and delivery.
  • Post purchase customer support.
  1. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

  • Personal data: Names, addresses, contact telephone numbers, contact email addresses.

We obtain personal data from our clients, our client’s websites both directly and through data connections.

  1. What is our legal basis for processing your personal data?
  2. Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract, fulfil a contract or complete a contract.

More information on lawful processing can be found on the ICO website.

  1. Sharing your personal data

Your personal data will be treated as strictly confidential, and will be shared only trusted third parties.

  1. How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary for a period of 2 years in order to maintain appropriate and useful records.

  1. Providing us with your personal data

We require your personal data as it is of contractual requirement or a requirement necessary to enter into or fulfil a contract.

  1. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
  1. Transfer of Data Abroad

All exports of data from within the European Economic Area (EEA) to non-European Economic Area countries (referred to in the GDPR as ‘third countries’) are unlawful unless there is an appropriate “level of protection for the fundamental rights of the data subjects”.

The EEA countries are currently the EU countries plus Iceland, Liechtenstein and Norway: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland. France. Germany. Greece. Hungary. Iceland. Ireland. Italy. Latvia. Liechtenstein. Lithuania. Luxembourg. Malta. Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Agreed Countries with adequacy decision: Andorra, Argentina, Faroe Islands, Guernsey, Isle of Man, Israel, Jersey, New Zealand, Switzerland, Uruguay.

Brexit

The United Kingdom will continue to process EU data until the end of the transition period when it will either be granted adequacy or we will be required to implement the Standard Contractual Clauses under the Article related to International Transfers.

  1. Third Parties

No third parties or suppliers may be engaged without a Supplier Assessment being undertaken.

Pack Fulfilment Ltd must ensure that personal data is not disclosed to unauthorised third parties. All Employees/Staff should exercise caution when asked to disclose personal data held on another individual to a third party and if unsure, should refer to the Information Security Manager or CISO.

Partners and any third parties working with or for Pack Fulfilment and who have access to personal data will be expected to have read, understood and to comply with this policy.

No third party may access personal data held by Pack Fulfilment without having first entered into a data confidentiality agreement.

Data cannot be shared with any third parties or change of third parties without disclosure to the Data Subject. Data cannot be shared with any third parties or change of third parties without prior intention communicated to the Data Controller where applicable.

  1. Automated Decision Making

We do not perform any forms of automated decision making.

  1. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

  1. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

  1. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer, Alex Saffari on 01206 645009.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.